Our Service Policies

Holidays

Reserve Early for Holidays

A-Plus Pets follows the Federal Government’s schedule of holidays, including:

New Year’s Day
Birthday of Martin Luther King, Jr.
Washington’s Birthday / Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve

A-Plus Pets provides pet care year round however, our office is closed on these holidays. Please make your reservations early if you require service on a holiday.

A $10 per visit or $20 per overnight gratuity is added for services provided on a holiday. This gratuity is direct compensation to your dog walker or pet sitter for working on a holiday.

A deposit is required for holiday service.

Please make sure to review our Cancellation Policy regarding holiday service.

Inclement Weather

Bad Weather Plan

Regularly scheduled visits

For the safety of our staff, our policy is to follow the Federal Government when it comes to closures due to inclement weather. If the Federal Government is closed, A-Plus Pets will be closed and regularly scheduled service will be cancelled. Clients will not be charged.

We will remain open and services provided if the Federal Government announces liberal leave or closes early.

Clients who are away

Service will remain in place for pets that are home alone without their parents.

Arrival times may be delayed to allow our staff time to reach your home safely. To ensure the health and welfare of your pets, we will determine the appropriate level of outside activity for your pet during these visits.

Cancellations

To avoid a cancellation fee, please adhere to the following conditions

Same-day service. Cancellation made after 5:30pm the business day (Monday-Friday) before the service date, or on the service date, the full rate applies for that day's service.

Weekend service. Cancellation made after 5:30pm on the Friday before the weekend, the full rate applies.

Monday service. Cancellation made after 5:30pm on the Friday before the following Monday, the full rate applies.

Holiday service. A deposit is required for holiday service. Cancellation must be made by 9am ten (10) business days before start of service, or the deposit is non-refundable. Cancellation after service has begun, the full rate applies. Holiday reservation are those where any day of the entire service booking falls on a holiday.*

Overnight service. Cancellation must be made by 9am two (2) business days before start of service, or 50% of the full rate applies. Cancellation after service has begun, the full rate applies.*

Extended service. Cancellation for any service of more than seven (7) days must be made by 9am five (5) business days before start of service, or 50% of the full rate applies. Cancellation after service has begun, the full rate applies.*

NOTE: Where applicable, the cancellation terms that apply to a reservation is based on the terms requiring the greater number of days to cancel. Example: A reservation of more than seven (7) days over a holiday, the Holiday service cancellation terms would apply.

A note regarding cancellations. When we confirm a service request, we have blocked that time for you. Your pet sitter is not being assigned any other work during "your" time. When you cancel, we charge a cancellation fee to compensate the pet sitter for the lost work that they could have been assigned elsewhere.

Please reach out to us if you have any questions regarding our cancellation policies.

* Except for Same-Day service, Weekend service and Monday service, as applicable.

Emergencies

Need Service Right Away

Same-day request for service is available from 9am - 9pm.

Due to the urgency, a surcharge as direct staff incentive compensation applies.
Surcharge is accessed as follows:

  • weekday service $5

  • weekend service $10

  • holiday service $20