Our Terms and Fees

New Client Registration

The meet and greet is FREE. If you decide to become a client, the administrative fee to set-up your account in our system is $30.

Instructions Update

Any follow-up meeting to meet the sitter or walker, to update pet care instructions or to obtain updates due to a move to a new home is $30.

Late Booking

Requests for visits* made after 5:30pm for service the next day will be accessed a surcharge as follows:
weekday service $5
weekend service $10
holiday service $20

Surcharge is doubled for overnights.

Copy Key

We request two keys be provided at the time of the consultation. If only one is provided, you agree to allow us to make a copy, time and material fee is $20.

Key Pickup

We recommend clients provide keys to us at the time of the consultation or use a lockbox. Dropping off of keys after service has been performed is FREE. For security reasons, we do not return keys by mail. If a special visit is required to pick up keys in order to perform service, the fee is $10.

Lock Out

If you get locked out of your house, we will come and let you in. Given the immediate and last-minute nature of this service, the fee is $40.

Guest Pet

If there is a pet staying with you on a temporary basis and not a permanent member of your household, there is a surcharge of $5 per pet per visit or $10 per pet per overnight.